This article aims to provide you with a better understanding of the process of wire transfers.



Q1. What is the deposit fee for each transaction? 

A1. The deposit fee for each transaction is $30 USD. 


Q2. What happens if my deposit is unsuccessful? 

A2. If a deposit is unsuccessful, a refund process fee will be charged. This fee is $105 USD for international refunds and $60 USD for domestic refunds. 


Q3. What is the withdrawal fee for each transaction? 

A3. The withdrawal fee for each transaction is $80 USD. 


Q4. How long does it take for my deposit to process? 

A4. The processing time for deposits can vary and may take several business days. It depends on your bank and the specific payment provider. 


Q5. Are there any payment methods that are not supported? 

A5. Yes, certain payment methods may not be supported, such as Wise, PayPal or Payoneer. 


Q6. What should I include in the payment details when making a deposit? 

A6. When making a deposit, you must include your reference in the payment details. 


Q7. Can I make payments from a bank account that is not in my name? 

A7. No, all payments must be made from a bank account that is in your name. 


Q8. Is KYC verification mandatory for trading? 

A8. Yes, Know Your Customer (KYC) verification is mandatory for trading. 


Q9. What are the conditions under which my WIRE Transfer USD top-up may not arrive? 

A9. There are several conditions under which your top-up may not be credited, such as if the top-up is not from an account in your name, if non-bank payment methods like WISE are used, or if the recharge amount is less than the handling fee or less than the minimum limit. 

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