1.Can I use KuCard to withdraw cash from an ATM?
Yes, you can use your KuCard to withdraw cash from an ATM. Please note that a fee will apply for each withdrawal.
2.How do I freeze my card?
You can easily lock your KuCard through the KuCoin app or the KuCard portal. This feature allows you to temporarily disable your card to prevent unauthorized transactions.
3.Why isn't the contactless feature of my KuCard working?
If the contactless feature of your KuCard is not working, consider the following potential reasons:
• Terminal Compatibility: Ensure the card terminal supports contactless payments. Some terminals may not be equipped for this feature.
• First Use Protocol: For your first contactless transaction, you need to use your card’s chip and PIN. This initial step activates the contactless function.
• Contactless Limit: After several contactless transactions, you may need to enter your PIN to reset the contactless limit. This will allow you to continue using contactless payments.
• Card Damage: If you suspect your card is damaged, deactivate it and request a new KuCard through our customer support.
4.Will my KuCard be suspended if my KuCoin account is suspended?
Yes, if your KuCoin account is suspended, your KuCard will also be frozen.
5.How do I terminate my cards?
To terminate your KuCard, follow these steps:
1.Navigate to the "My Card" page in the app or portal.
2.Select the card you wish to terminate.
3.Tap on [Terminate].
4.Choose a reason for termination and confirm your selection.
5.Enter the Verification Code sent to your registered email and select Continue
6. Your KuCard has been successfully deactivated.
7.If needed, to order a new physical card.
If you haven’t received your physical card, you can use this function to order a new one and upgrade the delivery method to Express Delivery.
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