1. What are the transaction limits for my KuCard?

  Daily Limit Monthly Limit Max Limit per Transaction
Online Transactions €20,000 €25,000 €10,000
Offline Transactions €20,000 €25,000 €10,000
Cash Withdrawals €350 €3,000 €350

Note: Calculation for the KuCard's daily limits are based on UTC time.


2. Why was my transaction declined? 

  • Insufficient funds in account
  • You might have exceeded your spending limit (check your card limits again)
  • The merchant doesn’t allow for such types of transactions
  • Your attempted transaction is flagged as high-risk

If you believe your transaction was mistakenly declined, please contact our customer support team.


3. How do I submit an appeal if there's an issue with a transaction?

The quickest way to resolve a dispute is to contact the merchant. When a merchant initiates a refund, it may take up to 10 days for it to settle. If you've already done this but the issue remains unresolved, you can appeal the transaction by following the steps provided.


4. How are refunds processed?

When you spend cryptocurrency using KuCard, the cryptocurrency is sold, converted into EUR, and the funds are then sent to the merchant. Therefore, after a transaction is refunded by the merchant, the refunded amount is added to the EUR balance in your KuCoin Funding Account.

Refunds are valued at the EUR amount at the time of the transaction.

Note: Transactions that are refunded do not count toward receiving rewards.


5. How do I make contactless payments with Apple or Google Pay?
The KuCard supports using Apple Pay and Google Pay for contactless transactions.
To add KuCard to Google Pay, you can refer to the Google Pay Help Center here.
To add KuCard to Apple Pay, you can refer to our Help Center here


6. Does KuCard offer bank statements?

The KuCard does not provide bank statements at this time.


7. How are KuCard transactions conducted?

KuCard supports six different cryptocurrencies (USDT, USDC, BTC, ETH, XRP, KCS) and a single fiat currency, EUR. You have the flexibility to choose which cryptocurrency is used for your purchases. You may also add all of them as deductible assets, or remove any that you no longer wish to use. However, it's important to ensure at least one cryptocurrency or fiat currency remains as your spending asset. Additionally, you can select the order of priority for payments between crypto and fiat.



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