Troubleshooting Issues with Identity Verification (KYC)

If you encounter issues during the KYC process, unsuccessful attempts should be followed by an email with an explanation of the issues encountered. These details can also be found on the Individual Identity Verification page. Review and resolve these issues in your next verification attempt to expedite your KYC process.

Common issues include:

  • Person in ID is under 18 years old.
  • ID is blurry or unclear.
  • ID is covered or incomplete.
  • ID has expired.
  • Type of ID is invalid. Only a driver's license, passport, or identity card can be used for Individual Identity Verification
  • Face is obstructed or not visible during face verification. Avoid wearing hats, glasses, and using filters. Ensure there is sufficient lighting.

 

1. How do I update or reset my personal data?

If you need to update your personal data to meet certain conditions, please prepare your documents in advance. Simply contact customer support, and be ready to provide photos of the documents. After verifying your identity, our support team will promptly reset your KYC status. This lets you complete Individual Identity Verification again.

Conditions for updating your personal data include:
i.
Updating your data to meet the KuCard application requirements.
ii. 
KYC document has expired.
iii. 
Changing your name to a system-recognizable language (For example, switching from a local language ID card to an English passport).
iv. 
Updating your data to meet the requirements of specific fiat payment methods.
v.
Legal changes to your name, document number, or nationality, and you wish to update your Individual identity information accordingly.

 

2. How long does it take to complete Identity Verification?

The KYC process typically takes 3–5 minutes. However, this duration may sometimes extend to 1-3 working days depending on the security requirements of a platform, your local compliance policies, certain product features, or the network environment.

 

3. Is the KYC information that I provide and store on KuCoin secure? Will my personal data be disclosed?

Your information is securely encrypted at KuCoin. We adhere to strict privacy policies and will never disclose your personal data.

 

4. Why does the page return an error message that says "Sorry, this ID number has been verified before for Identity Verification", after I’ve enter my personal information?
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Each individual can only be verified with one KuCoin account. If you’ve previously completed KYC with a prior KuCoin account, you will not be able to verify a new one. As such, please continue using your previous account. If the previously verified account has been deleted, contact our support team for assistance.

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Comments

26 comments

  • Identify verryfication incomplete

    1
  • Minhas documentações consta como expirada, não consigo fazer saque

    0
  • First of all, they should have a support email. This site, which is public, is not the place to raise my problems. But well, I just tried to buy USDT using a card and it tells me that the operation has been blocked due to I don't know what about the expired document. How do I solve it? because in my details it seems to me that the KYC is verified

    0
  • Hello. My card has been blocked. I sent the picture with the ID about 3 times, and it creates the ID, but it still rejects my document. I also sent the new ID a week ago because I renewed it to prevent the card from being blocked, but I see that you still blocked it. Please take the steps and unlock it. Thank you.

    0
  • Identity verify uncompleted
    Pls help me

    0
  • Ok

    0
  • Identify verryfication incomplete

    0
  • Hello, I was interrupted to check the photo

    0
  • My verification is keeping long to come

    0
  • It's been 24hrs and yet still my account has not been verified

    0
  • It's been 24hrs and yet still my account has not been verified

    0
  • Sent ECDD 4 times and now 1 week without withdrawls. Now its making new tickets and asking again ECDD. Confusing, Abusive, just want to go away from Kucoin. 

    1
  • I have tried continually without success to verify my ID. I get to the stage of taking a photo of my passport but after minutes of waiting it returns the same error message of 9801 or at one point error message 9810. This is very frustrating as I need to trade. Can you please help ASAP

    2
  • Where do I go to submit a ticket

    0
  • Troubleshooting Issues with Identity Verification (KYC)

    0
  • Troubleshooting Issues with Identity Verification (KYC)

    -1
  • Hello
    I am Mohammad Rahimi from Iran. I am very interested in trading and I am an educated person in my country. I would like to be verified in your exchange, but unfortunately you do not verify the identity of people from my country. I wanted to ask you to make a decision that I can be authenticated at your exchange. Thanks

    0
  • My PAN details are different from kyc details

    0
  • instead of verifying gives me this massage :

    We're verifying your account. Your assets are safe. In the meantime, check out some of the other amazing features KuCoin has to offer.

    0
  • I need help i am not in chile anymore i am in the USA for nw please help me out

    0
  • My identity verification is not happening, please verify me by clicking on it.

    -1
  • Verify my account

    0
  • It's been 30 hours+ and yet still my account has not been verified!

    0
  • Hello, I am trying to log in to my account and it asks me to verify my identity. When I enter my name and ID number, I get a message that the ID number already exists and it does not proceed to the next step.
    Khalid alabdullatif
    ID. 1005602923
    Phon. 0096505302680

    0
  • KYC nahi ho rahi hai complete char din ho Gaye hai please help me 

    0
  • P2P selling order me pan card update karna he.. Pls help

    0

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