**Please confirm that the recipient’s address belongs to the KuCoin exchange, and that the address is correct. If you have input the wrong address, or transferred a token that isn’t listed on KuCoin exchange, your funds won't arrive and KuCoin cannot recover them.**
1. There is no record on the blockchain.
Please check the transaction id in blockchain, it makes sense to contact send party if there is no record or it shows fail.
2.There are records in blockchain, but the confirmation is insufficient.
The deposit transaction will be automatic, and the transfer will need to be confirmed by the blockchain, and your funds will be automatically deposited to your account after 6 or 12 confirmation.You need to wait for confirmed of blockchain.
Please check the confirmation of your transfer in the following website.
BTC blockchain: http://blockchain.info/
ETH blockchain: https://etherscan.io/
NEO blockchain: https://neotracker.io/
LTC blockchain: https://chainz.cryptoid.info/ltc/
3.The transfer has been confirmed but still hasn’t arrived.
If you have received enough confirmations for your transaction, please try checking your account again in 2-3 hours. Sometimes, there is a delay in the time needed for our system to record your deposit.
If you still haven’t received your deposit after 3 hours, please contact our customer service and provide the following info:
- The recipient’s address and TXID (transaction ID)
- The type and amount of coins.
- Your email address on KuCoin.
**NOTE**The following only applies to ERC20 tokens.**
If the deposited token is an ERC20 token, but the address you used is KCS or another ERC20 token's address, your deposit won't arrive until you apply the correct token's address. If your deposit didn't arrive, please check to confirm the correct address was used. If it wasn’t, please apply the token's correct address. To find the correct address click on the Assets tab, then click the Deposit tab. Next, type the coin’s name in the “search coin” box. Finally, when the coin you are searching for is displayed, click the Confirm button to see the address. You will see the images below, while looking for the address.