1. How to withdraw
First, log in to your KuCoin account. Now click on the Assets tab, then click the Withdraw tab. Move your cursor over the arrow (highlighted in the red circle below) and a drop-down menu will appear. You may type the token name in the search box, or scroll down and click on the correct ticker symbol.
Once you have selected the correct token, you will need to add the address. First, click the Add Wallet Address button as pictured below.
After you click the Add Wallet Address button you will see the following popup. Enter whatever name you wish into the Wallet remark name section, and copy and paste the address into Address section. Finally, click the Confirm button.
Now you will need to chooose the wallet address from the drop-down menu, as pictured below. Then, you need to finish filling out the withdrawal form. (Also pictured below) This includes entering the amount of tokens you wish to withdraw, answering one of your security questions and entering your Google 2FA code. Once this is complete, click the Confirm button.
2. Confirm your withdrawal
After the withdrawal application is completed, we need to confirm your withdrawal by email. We will send you a confirmation email. Click on the Confirm button to receive the email.
After the email has been sent, please open our email and click the Confirm button to complete the withdrawal. If the Confirm button doesn't work, please copy the link below the Confirm button to your browser and open the page.
If you don't receive the email, please check your spam or junk mailbox. If you still don’t receive an email, please click on the Resend button. This is located by scrolling down the withdraw page of your selected token, under the Withdraw Records section This email is only valid for 30 minutes. You may also cancel your withdrawal before you click on the email confirmation.
3. Viewing withdrawal records
Login to your KuCoin account. Click on the Assets tab. Then, click on the Withdraw tab. Select the token that you would like to see the withdrawal history for. (How to select tokens is shown above.) Scroll down the page and view your withdrawal records.
We will process your withdrawal within 30 minutes. It depends on the blockchain when the assets will finally be transferred to your wallet.
To enhance the security of your assets, if your withdrawal amount is larger than a certain amount, we have to manually process your request.
Please double check your withdrawal address always.