If the token or coin you deposited isn't listed on our platform, KuCoin may be able to help retrieve the lost coins or tokens for a fee. This is not a regular service provided by KuCoin and there is no guarantee that your tokens will be recovered. For more information please contact online support.
However, if we list this coin or token in the future, you can contact us, and we will try our best to help you retrieve it. Please be very careful when you are depositing, and always check if the coin or token is listed on KuCoin.