Please check that the wallet addresses are the same, if both addresses are the same address, you have to click on the correct coin’s wallet address. This is accessible by clicking on the Assets tab, then the Deposit tab. Your coins will arrive in your account after you click on the correct address.
If their address are totally different, we can do nothing to recover it. For example: BTC has only one wallet address, if you send BTC to the BCH wallet address and the transaction went through, it's gone forever. We can’t recover it back from the blockchain. Please be very careful when you make deposits.