Security Questions are an important part of ensuring user account security.
Please choose questions that you will remember the answers to when setting your Security Questions.
You will need to know the answer to at least one question to reset your answers.
If you forgot or want to reset the answers to your security question, please log in to your KuCoin account.
Once logged in, click on the Account tab. Next, click on the Account Security tab.
Now, click on the Security Questions box and click on the Update button.
You will need to enter your login password, answer one of your security questions and enter the Google two-step verification code. Next, click the Confirm button on the popup. You will now be redirected to a page to choose and answer your new security questions. After you have updated the information click the Submit button. Now, you will be sent a confirmation email. Once you click the confirmation link in your email your information will be updated.
If you forgot all of the answers to your Security Questions, KuCoin support staff can help you reset the security questions. Please click the following link to fill in the reset form:
If you need to reset your security questions through the support staff, you need to provide a selfie with your ID or passport, a note with Today's Date, your Signature and words "KuCoin" and "Reset Security Questions". Please ensure your face and ID are clearly visible.