1. Forgotten password：
Click "Forget password?" in the login page
Input your E-mail address and click "send". Please check your mailbox for the verification code. Click "next" after filling in the verification code you received.
Please note: Before entering the E-mail address, please make sure it is already registered on KuCoin. The verification code is valid for 10 minutes.
Now you can set a new login password. Please make sure the password is complicated enough and saved properly.
2. Lost Goole-2FA
Please click "Lost Google 2-Step Verification Code" after logging in with your username and password.
You will be taken to the security verification section. If you have saved your Google Secret Key, please check " Help Document" and re-bind 2FA using your key.
If you forgot to save the Google Secret Key, please click "Send", enter the E-mail verification code and trading password, and click “Next”.
Please follow the instructions to complete the authentication. Upload the front side of the ID, the back cover of the ID, and the hand-held ID picture.
Please click "Submit" after uploading all required pictures. We will verify it as soon as possible.
3. Lost phone