If you have made a deposit to a wrong address, there are several circumstances that may occur:
- Your deposit address shares the same address with other certain tokens:
On KuCoin, if the tokens are developed based on the same network, the tokens’ deposit addresses will be the same. For example, tokens are developed based on the ERC20 network like KCS-MOD-MTH-ETH-EVX-WTC, or tokens are developed based on the NEP5 network: NEO-GAS-RPX-ZPT-TNC. Our system will automatically identify the tokens, so your currency will not be lost, but please be sure to apply for and generate the corresponding tokens wallet address by entering the corresponding token deposit interface before the deposit. Otherwise, your deposit may not be credited. If you apply for a wallet address under the corresponding tokens after the deposit, your deposit will arrive in 1-2 hours after you apply for the address.
- The deposit address is different from the token’s address:
If your deposit address does not match the wallet address of the token, KuCoin may not be able to help you recover your assets. Please check your deposit address carefully before depositing.
If you deposit ETC to the ETH wallet address or deposit ETH to the ETC wallet address, we can try to retrieve it for you. The process takes time and risk, so we need to charge a certain fee to fix it. The process can take 1-2 weeks. Please contact our online customer service and provide the following information:
- The type and amount of the coin:
- Wrong deposit address (please indicate what coin it belongs to):
- The correct deposit address and the screenshot of the address:
- The transaction hash (TxID ):