**Please confirm that the recipient's address belongs to KuCoin and the address is correct. If you have input the wrong address or transferred a token that isn't listed on KuCoin, your funds won't arrive and KuCoin cannot recover them.**
1. There is no record in the blockchain or TXID (transaction ID):
It is recommended that you contact the sending platform. It is possible that your transfer was unsuccessful. If your transfer is successful, there will be a TXID (transaction id).
2. There are records in the blockchain, but the number of confirmations is insufficient.
Deposit transactions are automatic, but the transfer will need to be confirmed by the blockchain. Your funds will be automatically deposited to your account after sufficient confirmations. Please be patient and wait for the required number of confirmations.
Please check the confirmations of your deposit via the following sites:
BTC blockchain: http://blockchain.info/
ETH blockchain: https://etherscan.io/
NEO blockchain: https://neotracker.io/
LTC blockchain: https://chainz.cryptoid.info/ltc/
3. The transfer has been confirmed but still hasn't arrived.
If you have received enough confirmations for your transaction, please try checking your account again in 2-3 hours. Sometimes, there is a delay in the time needed for our system to record your deposit.
If you still haven't received your deposit after 3 hours, please contact our online support and provide the following info:
- The recipient's address and TXID (transaction ID)
- The type(s) and amount(s) of coin(s)
- Your E-mail address on KuCoin.
If you deposit ERC20 tokens or NEP-5 tokens to KuCoin with another ERC20 or NEP-5 token's address directly, your deposit will not arrive. Please be sure to apply for the corresponding wallet address of the token under "Assets-Overview-Deposit". After the application is successful, your assets will be credited within 1-2 hours.