Appeal refers to the application for platform official assistance to solve the problems encountered in the OTC trade, mainly refers to the disputes between buyer & seller.
How to initiate an appeal?
Click to “contact customer service”, fill in the appeal detail according to the prompt, initiate the appeal. The article of "How to deal with a dispute when placing an OTC order? " is also an reference.
How to cancel an appeal?
When your order status is "appealing", in this process, if you cancel the order (buyer) or confirm the token release (seller), the appeal will be cancelled by default.
The judgment basis of the appeal:
Platform OTC trade rules.
Relevant facts (including trade related records, additional evidence submitted by the buyer and the seller, such as transaction video, remittance video, etc.).