2. Using VISA/MasterCard to Buy Crypto (App)
3. Using VISA/MasterCard to Buy Crypto (Web)
4. Frequently Asked Questions (FAQ)
1. What are VISA/MasterCard?
VISA and MasterCard are leading global payment technology companies that provide secure and efficient networks for credit, debit, and prepaid card transactions. They're widely accepted for shopping, cash withdrawals, and cross-border payments.
On KuCoin, both payment methods are supported and can be used to purchase cryptocurrency.
2. Using VISA/MasterCard to Buy Crypto (App)
i. Log in to KuCoin Make sure you’ve completed Identity Verification (KYC).
Tap Buy Crypto directly on the homepage, or go to Assets → Buy Crypto
ii. Choose your currency Select the crypto you want to buy (e.g., suppose you’re buying USDT with EUR). Enter the amount, tap Buy USDT. If you’ve already linked a card, you can skip ahead to step v.
iii. Payment method Choose a payment method. If no card is linked to your account or you want to use a new one, click Pay with new card.
iv. Enter your card details and billing address. Review and tap Submit.
v. Review your order Choose your linked card, tap Preview Order, check that the details are correct, and tap Confirm Order.
3. Using VISA/MasterCard to Buy Crypto (Web)
i. Log in to KuCoin Make sure you’ve completed Identity Verification (KYC).
Look for Buy Crypto in the top-left of the navigation bar.
Hover over the Buy Crypto tab, select Buy Crypto.
ii. Choose your currency Select the crypto you want to buy (e.g., suppose you’re buying USDT with EUR). Enter the amount, select Buy USDT. If you’ve already linked a card, you can skip ahead to step v.
iii. Payment method Choose a payment method. If no card is linked to your account or you want to use a new one, click Pay with new card.
iv. Enter your card details and billing address. Review and Submit.
v. Review your order Choose your linked card, and select Buy USDT. Check that the details are correct, then Confirm.
vi. Once payment is complete, select Done.
4. Frequently Asked Questions (FAQ)
i. Who is eligible to buy cryptocurrency with a bank card?
To buy crypto with a bank card on KuCoin, you must have completed Identity Verification (KYC) and be using a VISA/MasterCard that supports 3D Secure (3DS).
ii. What is 3D Secure (3DS)?
3D Secure is an additional security layer for online payments. It typically involves verifying the transaction by entering a password or one-time PIN.
If you’re unsure whether your card supports 3DS, please check with your card issuer.
iii. Why am I seeing the error message “Unable to verify card details” when linking a card?
This could be due to a few reasons:
• Incorrect card details. Double-check the information entered and try again.
• Your card may have been flagged for potential fraud risk. In this case, try using a different card.
• The bank linked to your card may not allow crypto-related transactions. Contact your bank or try another card.
iv. Why can’t I delete a saved payment method?
Payment methods under Fast Trade can be removed. If you’re still having trouble, make sure you’re using the latest version of the KuCoin app and try again.
v. Why does it say “To protect your account, your transaction request has been declined”?
This message may appear if the system flags your transaction as unusual. Try using a different bank card or contact your card issuer for assistance.
vi. What should I do if the order amount exceeds the limit?
This means your transaction may have fallen outside the allowed range for that specific payment channel.
Check your limits and adjust the amount accordingly, then try again.
vii. Why was my crypto purchase blocked?
This may be due to a failed script during the transaction process. Common causes include:
• Network issues: Your internet connection might be unstable. Try refreshing the page or switching to a different network and try again.
• Browser compatibility: Some browser settings—particularly in Firefox—may block necessary scripts. For the best experience, we recommend using Chrome or another supported browser.
viii. Will I be charged any fees when buying crypto with a bank card?
Yes. When using a bank card to purchase crypto, KuCoin will deduct a transaction fee from the total payment amount. The exact fee will be shown on the order confirmation page before you complete the transaction.
Your card will only be charged after you confirm the transaction.
Please note that your card issuer may charge additional fees for online payments, prepaid services, or foreign transactions. These charges are issued by your bank, not KuCoin, and are beyond our control.
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