How to Perform Identity Verification on KuCoin (E-KYC)?

For app

Step 1: Enter the required identity information to complete the Basic Identity Verification.

Step 2: After completing the Basic Identity Verification, tap the Continue Advanced Verification button

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Step 3: Upload photos of the front and the back of your identity document and submit them.

Step 4: Turn on your camera for Facial Verification.

Step 5: Wait for the verification result.

 

For Web

Step 1: Enter the required identity information to complete the Basic Identity Verification.

Step 2: Click Proceed to obtain more privileges.

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Step 3: Scan the first QR code to download the KuCoin app, open the app and scan the second QR code to continue the Advanced Identity Verification.

Step 4: On the app, log into your KuCoin account and tap the user profile at the upper right corner of the homepage. Tap Identity to proceed with the Advanced Identity Verification.

Step 5: Upload photos of the front and the back of your identity document and submit them.

Step 6: Turn on your camera for Facial Verification.

Step 7: Wait for the verification result.

 

FAQ

Q: After clicking Proceed to obtain more privileges on the website, why was I asked to upload a selfie holding my identity document instead of carrying out the Facial Verification?

A: There are two possible reasons for this: 1) the Facial Verification is currently unavailable for your country/region, or 2) you applied for a manual review.

 

Q: After tapping Continue Advanced Verification, why was I asked to upload a selfie holding my identity document instead of carrying out the Facial Verification?

A: Please make sure that your app is updated to the latest version..

 

Q: Why I cannot pass the identity verification?

A: Please check 1) if the identity information you entered is consistent with that on the submitted identity document, or 2) if the uploaded photos are clear and the information can be recognized.

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