FAQ

Q: The funds' whereabouts after upgrade.

Please note that there is no storage function in the financial account - the coins that did not originally purchase will be automatically transferred back to the Funding Account, and the coins currently purchased are automatically converted into the form of assets held in the financial account.

Q: There is a 'transfer out' record in my financial account after upgrade.

A: Before the upgrade,  if there are coins in your Pool-X account, and coins that are not subscribed will be automatically converted as Savings products when the minimum transfer amount of Savings is met, but you can choose to transfer out anytime. Coins that do not meet the conditions will be automatically transferred back to the Funding Account.

Q: I didn't  receive the corresponding benefits after upgrade.

A: The profit from Staking products, Promotion, BurningDrop/LockDrop, ETH2.0, and Polkadot will be issued to the Funding Account. The profit from Savings products will be issued to the Financial account.

Q: How to deposit to financial account?

A: Pool-X account deposit and withdrawal functions are closed. Deposit through Pool-X address will not be able to view on Kucoin Earn. The transfer function is being developed, please rest assured that your assets that deposit to Pool-X address are safe. And please do not deposit by Pool-X address in the future.

Q: It prompted as failed when you try to redeem your assets.

A: Please try to update the KuCoin app to the latest version.

Q: Subscription will not be affected, but you cannot check the subscription history, income analysis, and other information.

A: Please try to update the KuCoin app to the latest version.

Q: When you use the Pool-X account to transfer assets, it prompted as failed.

A: Please try to update the KuCoin app to the latest version.