KuCoin App brings on-device convenience to users so that their trades are not limited by time and space without the requirement of operating on a laptop.

This article is about possible common problems when using KuCoin App. You can click each sub-title and get the answers.

Contents

1. How to download the app?
2. What is the KuCoin app logo? Is this official?
3. How to add the "favorite" trading pair on the app?
4. Why cannot transfer assets from the main account to the financial account?
5. How to check the lending history on the app? How to repay?
6. The POOL-X redemption is failed; an error message is shown: "system error or Login expired."
7. Login problem on the app, error notification:  "204-1."
8. I can not open the trading robot on the app; it keeps loading; What should I do if the error "1015" is reported on the trading robot page?
9. The error notification when I open the app: "for a better trading experience, please do not open the KuCoin app on a simulator."
10. How to do KYC or modify the KYC information on the app?
11. How to switch the night or day mode on the app?

1. How to download the app?

You can scan the code to download it directly. For more details, please refer to Download the KuCoin App.

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2. What is the KuCoin app logo? Is this official?

Please note that our official app logo is:

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Please note that our official H5/mobile version logo is:

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3. How to add the "favorite" trading pair on the app?

Please select your favorite trading pair, click "☆, " and you can add it to your "Favorite."

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4. Why cannot transfer assets from the main account to the financial account?

Please go to the APP's homepage, click "Earn," select the currency you want to deposit and click "Confirm" then, you can start the journey of earning coins.

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5. How to check the lending history on the app? How to repay?

5.1 How to check the leveraged lending record in the APP:

Please click "Assets" - "Lend Idle assets and earn interest" - "Lending history."

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5.2 How to repay:

Please click "Assets" - "Lend Idle assets and earn interest" - "Borrow," click "..." in the upper right corner, then select "Unrepaid," click "All" to choose the currency you need to repay.

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6. The POOL-X redemption is failed; an error message is shown: "system error or Login expired."

Please upgrade the APP to the latest version or login on to the web page to redeem.

7. Login problem on the app, error notification: "204-1."

Please switch the network and try to log in again. If the problem still exists, please contact our customer service to help you solve it.

8. I can not open the trading robot on the app; it keeps loading; What should I do if the error "1015" is reported on the trading robot page?

Please upgrade the APP to the latest version, change the network, then re-login. If the problem still exists, please contact customer service to help you solve it.

9. The error notification when I open the app: "for a better trading experience, please do not open the KuCoin app on a simulator."

In this case, the APP version is not supported for all tablets. It is recommended that you use your mobile phone to download the APP.

10. How to do KYC or modify the KYC information on the app?

Please click your profile on the homepage then you will access the page of your personal information; please click the "Unverified" button in the upper right corner to do/modify your KYC.

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11. How to switch the night or day mode on the app?

Please click your profile on the homepage then you will access the page of your personal information; please click the "night or day" button in the upper right corner to switch the mode.

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We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.

Happy trading on KuCoin!

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