Referral Program - Invite Friends to Earn Stars - FAQ

KuCoin Referral Program is a return to all our loyal users who also recommend KuCoin to others. This article will provide you with guidance on how to receive the stars and rewards.

Contents

1. How to view the total number of stars

2. FAQs

1. How to view the total number of stars

You can view the total number of stars contributed by every invited friend in “My Referrals”.You can view the completed tasks of the invitee and the corresponding star number obtained by clicking on any of the invited friends. The completed tasks will be crossed off the list of tasks, the stars obtained will also be counted into the total number of stars accordingly. 

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For example, as is shown in the picture, the invitee verified advanced KYC and therefore gain one star. The user will get 33 stars separately if the friend completes the requested deposit and trading tasks.

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2. FAQs

2.1 Why the invitee has completed this task but it wasn’t crossed off the tasks list?

You’ll receive stars within 1 working day after the invitees have completed the tasks, please confirm if you get stars after 1 working day. 

 

2.2 Why the invitee has completed this task and it was crossed off the task list but got 0 stars?

(1) The stars cannot be obtained if only completed the “sign up” task.  

(2) The daily star rewards upper limit for each task is 5 times, and the monthly star rewards upper limit for each task is 30 times, you won’t get star rewards if exceed the upper limit.  

(3) Your account or invitees’ accounts may be limited by the risk control system due to the following reasons: 

  • Duplicate account(s)
  • Multiple accounts via the same IP/ device
  • Potential risks in the account

Therefore, you cannot get stars, you can provide the materials to prove that it is a real account and appeal to the official customer service, we will make up for the loss according to the highest standard of tasks after verification. 

 

2.3 Why the invitee has completed the task, but the actual number of stars obtained in your account (not equal to 0) does not match the number of stars that should be obtained?

To get the maximum star number, the invitees should complete advanced identity verification first and then deposit and trade. Otherwise, they won’t be able to obtain additional star rewards in the “Advanced Identity Verification” part. 

 

2.4  Why do I get an error “out of stock” when you unlock the prizes

(1) The system inventory is insufficient, wait for the system to be replenished within 3 working days.  

(2) Your account may be limited by the risk control system due to the following reasons: 

  • Duplicate account(s)
  • Multiple accounts via the same IP/ device
  • Potential risks in the account

Therefore, you cannot unlock the rewards, you can provide the materials to prove that it is a real account and appeal to the official customer service, we will make up for the loss according to the highest standard of tasks after verification. 

Note: The number of stars that should be obtained by completing the task will be adjusted from time to time, and the announcement will be updated synchronously. Please be subjected to the release announcement.  

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