How to Unbind Google 2FA?

The Google Authenticator is an effective second-level account protection tool on the phone that generates the Google two-step verification (Google 2FA)  code which changes every 30 seconds.  

Users can meet the situation of losing Google 2FA and cannot log in to their KuCoin account. KuCoin provides users with a convenient way to quickly solve the problem without customer service assistance! This article will walk you through the detailed steps of unbinding Google 2FA in different situations when it is necessary.

Contents

1. 2FA lost and trading password remembered

2. 2FA lost and trading password forgotten

3. 2FA lost and secret key saved

Situation 1. If you never set or have set and still remember your trading password, you can self-unbind Google 2FA easily and fastly. Please click “Google 2FA unavailable?” and follow the steps below.

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When you are doing identity verification, please make sure that you upload a photograph with your identity documents and a note marked with today's 'Dynamic code,' 'Today's Date,' and 'Signature' held by hand so that your application of self-unbind Google 2FA can pass.

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Situation 2. If you have neither saved the secret key nor remembered the trading password, please submit a request https://support.kucoin.plus/hc/en-us/requests/new. The customer service will follow your ticket soon.

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Situation 3. If you have saved the secret key(16 digits), you can use the key to rebind Google 2FA.

You may follow the following instructions:

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Then enter the 6-digit verification code into the input box. You can now log in to KuCoin safely.

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.

Happy trading on KuCoin!

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