A crypto address is a string of characters that can be used to send and receive crypto. While each coin typically has its unique address, coins on the same blockchain may have the same. For instance, all ERC20 tokens on KuCoin have the same address. Note that depositing coins to a non-matching address may result in the loss of your funds.
This article shows the common mistakes of depositing the wrong crypto and what to do to recover your funds in the event of such a mistake.
1. Common Mistakes of Depositing Wrong Crypto
1.1 Depositing coins that have not been listed on KuCoin
1.2 Depositing coin A to the address of coin B
Unless both coins are issued on the same blockchain, it is very likely that the deposit will fail to go through. For instance, a Bitcoin address will not accept deposits in ETH. The same goes for most other coins.
1.3 Depositing a coin to the wrong network
Certain coins (such as USDT and ETH) support multiple blockchain networks on KuCoin. Ensure the network selected matches the network of the address entered.
For instance, only the mainnet of EWT is supported on KuCoin, meaning that ERC20 deposits will fail to go through.
1.4 Depositing coins with a different contract address
Blockchain projects may upgrade the contract address of their token for certain reasons. KuCoin will publish an official announcement in KuCoin News if we support the upgrade. Once the upgrade has been completed, deposits to the old contract address will not be credited to your KuCoin account.
For instance, KuCoin supports the contract address upgrade of TEL. The old and new TEL contract addresses are provided below.
- Old TEL contract address (not supported): 0x85e076361cc813a908ff672f9bad1541474402b2
- New TEL contract address (supported): 0x467bccd9d29f223bce8043b84e8c8b282827790f
1.5 Deposit coins to the contract address
Note that the contract address is not used for deposit and withdrawal. Transfers to the contract address will not be recoverable. You can always find the deposit address on the KuCoin deposit page.
2. What To Do When Depositing the Wrong Crypto
Step 1. Collect the following information.
(1) Your KuCoin UID and registered email address or phone number.
(2) The name and the amount of the coins you deposited.
(3) The TXID of the transaction.
(4) The screenshot of the transfer record from the withdrawal platform.
- Ensure that the TXID, coin type, amount, and address are shown on the screenshot.
- If you deposited from a private wallet such as MEW, provide a screenshot of your account address.
- Reference: Watch the YouTube video below for a step-by-step guide on how to provide the correct screenshot.
Step 2. Submit a request to the KuCoin Support team and provide the information collected.
Please be patient, as we will reply to you by email once there is an update.
To solve the issue as soon as possible, please avoid repetitive submissions for the same problem. Thank you for your understanding.
Happy trading on KuCoin!