Frauds and scams are quite common in the crypto space. Malicious actors will try to get your login and security info to steal the funds in your account. When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.
This article outlines some of the everyday situations when the function will be suspended and suggestions for dealing with them.
1. Temporary Suspension
To enhance the security of your account and assets, withdrawals will be temporarily suspended for 24 hours when the following situations occur:
(1) Phone binding
(2) Change in Google 2FA
(3) Change in trading password
(4) Change in the phone number
(5) Account unfreezing
(6) Change in email
If these situations occur, please be patient. You can check the remaining time until unlocked on the withdrawal page. The restriction will be automatically lifted in 24 hours.
2. User Forbidden
If you see the notice User Forbidden on the withdrawal page, withdrawals have been suspended on your account for some reason. Please submit a ticket or contact us through the online chat. Our 24/7 support can help you check the cause and provide a solution.
If you are still unable to make a withdrawal after the resumption of the withdrawal service, ensure that the funds are in your KuCoin Main Account and you do not have any open orders in the spot, margin, futures or lending market.
▶ For more information, refer to How to Withdraw Crypto
Happy trading on KuCoin!