I closed a long in futures and my money moved to margin trade and frozen

I closed a long in futures with a small profit but my money moved to Order Margin Balance. I can't touch that money, nor transfer it. It's frozen.

I sent a request to the support team, a guy called Shay came back with a saved answer asking me to refresh the page and reconnect the network. It didn't work.

 

I have been following up since then (May 22, 10:30 AM) and nobody answered.

 

Can anyone help please?

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