I have transferred money to the KuCoin bank adress at 11 April, as I did the times before, but the money never arrived this time.
When I started to check what might have gone wrong, I have seen that KuCoin has changed the bank details from:
IBAN / BIC: LT97 3780 0000 9130 8478 / TRYULT21XXX
(as shown in the tutorials: https://www.youtube.com/watch?v=Ke5-T8C6zaI)
to the new bank details:
IBAN / BIC: LT043780000037559251 / TRYULT21XXX
When I have contacted KuCoin, the put me on hold. Later they were asking me for more and more ID, passport, KYC, screenshots, bank details, ID confirmation of the issuer, Selfi etc. Till now I neither have received the money back to my bank account nor to the new KuCoin account.
Does anybody has the same issue and knows what to do? Contact the bank of KuCoin and my bank?
Thank you in advance!