I closed a long in futures with a small profit but my money moved to Order Margin Balance. I can't touch that money, nor transfer it. It's frozen.
I sent a request to the support team, a guy called Shay came back with a saved answer asking me to refresh the page and reconnect the network. It didn't work.
I have been following up since then (May 22, 10:30 AM) and nobody answered.
Can anyone help please?